Service Refund Policy for NE Region Pest Control LLC

Effective Date: 8/1/2017

At NE Region Pest Control LLC, we strive to provide high-quality pest control services that meet your needs and ensure customer satisfaction. However, if you are not fully satisfied with our services, we offer a fair and transparent refund policy. Please review the following terms regarding service refunds.

1. Service Satisfaction Guarantee

At NE Region Pest Control LLC, we stand behind our work with a service satisfaction guarantee. If pests return within the warranty period specified during your service, we will provide a free re-service to address the issue at no additional cost to you.

2. Eligibility for Refunds

You may be eligible for a refund if:

• You have experienced recurring pest problems after multiple re-services.

• The services provided do not meet the expectations outlined in the service agreement.

• You cancel a service in accordance with our cancellation policy.

Refunds will be considered on a case-by-case basis, depending on the scope of the service and the nature of the issue.

3. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us – Reach out to us within 30 days of your service date via phone at 401-390-2080 or email at office@nerpc.com.

2. Provide Details – Include your service details, the reason for your refund request, and any supporting documentation (e.g., service receipt, photos, etc.).

3. Evaluation Process – We will review your request and assess the situation within 7 business days.

4. Refund Process

Once a refund request is approved, we will process it in the following manner:

• Full Refunds: If the issue cannot be resolved after multiple re-services, you may be eligible for a full refund of the service fees.

• Partial Refunds: In cases where part of the service was completed successfully, but not to full satisfaction, a partial refund may be issued.

• Refunds will be credited back to the original payment method within 14 business days of approval.

5. Non-Refundable Services

The following services are not eligible for a refund:

• Emergency services that were successfully completed at the time of the request.

• Services rendered outside of the warranty period.

• Any pest control services that have met the agreed-upon service objectives.

• Custom or specialized treatments not covered under standard agreements.

6. Cancellation and Rescheduling Policy

You may cancel or reschedule a service appointment with at least 24 hours' notice. Failure to do so may result in a cancellation fee or the forfeiture of any prepaid services. Cancellations made within the 24-hour window may not be eligible for a full refund.

7. Exclusions

Refunds do not apply to:

• Services affected by factors beyond our control, such as customer actions or environmental conditions.

• Services provided under a one-time or specialty contract that explicitly states it is non-refundable.

8. Contact Information

If you have any questions about our service refund policy or need assistance with a refund request, please contact us:

NE Region Pest Control LLC
175 Danielson Pike #724, North Scituate, RI 02857
Phone: 401-390-2080
Email: office@nerpc.com